Project Management Office

8 hours ago


Weehawken, New Jersey, United States eTeam Inc Full time

About the Role:

eTeam Inc is seeking a highly skilled Tech Support Analyst to join our team. As a Tech Support Analyst, you will play a critical role in ensuring the highest quality standards in our workflows and processes.

Key Responsibilities:

  • Provide technical support to the Team Lead and Product Manager across multiple domains.
  • Develop and maintain a knowledge database to ensure seamless process execution.
  • Collaborate with stakeholders to define workarounds for known errors and initiate process improvements.
  • Support Change and Release Management decisions based on data collected in the ASCA tracker.

Requirements:

  • 1-2 years of experience in a process-based framework.
  • Proficiency in Microsoft o365 suite, specifically PowerPoint, Excel, and Outlook.
  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate complex technical concepts to non-technical audiences.
  • Strong analytical skills to understand stakeholder needs and translate them into actionable solutions.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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