Sales Associate

2 weeks ago

Euclid, Ohio, United States Hibbett Retail, Inc. Full time

Job Summary

The Sales Associate is responsible for providing exceptional customer service and promoting merchandise in our stores. This role requires a strong ability to work in a fast-paced environment, communicate effectively with customers, and maintain a high level of product knowledge.

Key Responsibilities

  • Provide outstanding customer service, including helping customers as they enter the store and assisting multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett Retail, Inc.
  • Consistently set goals to grow and improve selling skills and track overall sales.
  • Practice and uphold all Hibbett Retail, Inc. policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos.
  • Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
  • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  • Consistently achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
  • Attend all staff meetings and tech clinics for the store.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Requirements

  • 0-2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Is a self-starter, has initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Is a team-player, passionate about outstanding customer service and selling merchandise.
Working Conditions

This role requires working in a retail environment with frequent standing, walking, and lifting up to 25 pounds. The ability to work a flexible schedule, including evenings and weekends, is required.

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