Fitness Club Operations Manager
2 weeks ago
We are seeking a highly motivated and experienced Assistant Manager to join our team at Planet Fitness. As an Assistant Manager, you will play a critical role in assisting with the oversight of club operations, ensuring an exceptional member experience, and driving financial stability.
Key Responsibilities- Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
- Drive club metrics in alignment with business performance.
- Lead by example and inspire teammates to deliver exceptional service and operational excellence.
- Monitor inventory and review daily/weekly/monthly sales numbers with the club manager to identify opportunities and modify execution as needed.
- Uphold company standards to deliver the mission and values, ensuring a clean, friendly, and well-maintained club.
- Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
- Assist in overseeing club audits to ensure all areas of the club are clean, neat, organized, and in "like new" condition.
- Front-end employees to promote career growth through training, development, and performance assessment.
- Must be a minimum of 18 years of age.
- High School Diploma/GED equivalent.
- Excellent customer service skills with a high degree of member care.
- Previous experience leading teams in the retail or fitness environment.
- Self-starter, motivated, and enthusiastic about creating the best experience for members.
- Well-organized, reliable, detail-oriented, and able to work without direct supervision in a team environment.
Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.
We are committed to creating a safe and supportive environment for our members, and we are looking for individuals who share our values and are passionate about delivering exceptional service.
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