Guest Experience Supervisor

6 days ago


SaintChaptes, Occitanie, United States Great Wolf Lodge Full time
Lead Our Team as a Housekeeping Supervisor
At Great Wolf Lodge, we are committed to delivering exceptional guest experiences and creating a welcoming environment for families. We are seeking an experienced Housekeeping Supervisor to lead our housekeeping team in achieving these goals.

In this role, you will be responsible for mentoring, coaching, and motivating your team members to provide exceptional service and maintain the highest standards of cleanliness and safety. With a strong background in hospitality or housekeeping, you will be able to drive results and exceed guest expectations.

We offer a competitive salary of $19 per hour, along with a range of benefits, including medical, dental, and vision insurance, as well as opportunities for career growth and development.

Key Responsibilities
As a Housekeeping Supervisor, you will be responsible for:

* Leading and mentoring housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded;
* Ensuring the turnover of all vacant and clean rooms in a timely manner;
* Verifying stayovers, reporting early check-outs, and communicating issues and discrepancies with front office;
* Providing coaching, encouragement, and recognition to team members when necessary;

Requirements
To succeed in this role, you will need:

* A minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position;
* Prior hospitality or housekeeping experience or equivalent formal education;
* Demonstrated interpersonal and verbal communication skills;
* Ability to work flexible schedule including nights, weekends, and/or Holidays as needed;

Why Work with Us?
We are committed to creating a welcoming environment for families and delivering exceptional guest experiences. As a valued member of our team, you can expect:

* Competitive salary of $19 per hour;
* Medical, dental, and vision insurance;
* Opportunities for career growth and development;
* Flexible scheduling and time off;

Equal Opportunity Employer
GREAT WOLF LODGE is an equal opportunity employer/protected veterans/individuals with disabilities. We take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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