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Customer Service Representative

2 months ago

Kalispell Montana, United States Glacier Bank Full time

About the Role:

Glacier Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming customer calls and respond to customer inquiries in a prompt and professional manner.
  • Resolve customer issues and concerns in a fair and timely manner.
  • Provide accurate and up-to-date information to customers regarding our products and services.
  • Process customer transactions and requests in a timely and accurate manner.
  • Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Basic computer skills and knowledge of banking software.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Customer service experience in a banking or financial institution.
  • Knowledge of banking products and services.
  • Ability to work in a call center environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.