Retail Solutions Specialist
3 days ago
Job Summary: We are seeking a highly skilled and customer-focused Bilingual Floating Retail Specialist to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our stores.
Key Responsibilities:
- Travel to multiple store locations within the district, maintaining a flexible schedule to meet business needs.
- Be the face of Asurion, delivering personalized customer experiences and providing technical expertise to resolve customer issues.
- Provide technical support, troubleshoot, and repair customer electronic devices, ensuring high-quality service and repair standards.
- Drive sales in job fusion roles, such as Delivery & Expert Set up and Messaging, to meet or exceed sales targets.
- Monitor virtual messaging platforms, upselling Asurion home+ products based on business needs.
- Complete initial 5-week training, including Apple & Samsung Certifications, to enhance technical skills and knowledge.
- Manage inventory, ensuring accurate stock levels and efficient inventory management.
- Partner with cross-functional teams to deliver programs and processes, providing feedback to improve service and repair standards.
- Share best practices between stores to ensure consistent and efficient delivery of service and repairs.
- Provide feedback to leadership on process opportunities within the store to drive continuous improvement.
- Drive own vehicle safely and responsibly to and from locations, adhering to company policies and procedures.
- Through interactions with customers, demonstrate integrity in serving, solving, and selling, upholding Asurion's values and standards.
Requirements:
- 1+ years of customer service/sales experience, with a strong focus on technical support and repair.
- 6+ months of experience with product service support or electronics troubleshooting, preferably in a retail environment.
- Ability to work a flexible retail schedule, with varying shifts and days off, based on business needs.
- Willingness to travel up to 50 miles from store to store, supporting multiple locations with limited notice.
- Valid driver's license and satisfactory driving record, with at least 1 year of driving experience.
- Completed background check (criminal and drug test) and basic knowledge of Microsoft Office.
- Knowledge of mobile devices and operating systems, with a focus on Apple and Samsung products.
- For messaging support, ability to work in a distraction-free environment and meet company internet speed requirements.
What We Offer:
- Certifications and ongoing training to enhance technical skills and knowledge.
- Competitive hourly pay and performance-based bonuses.
- Benefits, including health, dental, vision, and more.
- Paid Time Off and career growth opportunities.
- Skills development and hands-on training to enhance technical expertise.
- Uniform allowances and mileage reimbursement.
- And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health.
About Us:
Asurion is a global tech solutions industry leader, creating a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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