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Business Operations Analyst

1 month ago

Fort Worth, Texas, United States CorVel Corporation Full time

About the Role:

CorVel is seeking a highly skilled Business Analyst II to join our Business Operations Team. As a key member of our team, you will be responsible for analyzing business processes and identifying opportunities for improvement. You will work closely with business stakeholders and software engineering teams to define requirements, create solutions, and automate business processes within our systems.

Key Responsibilities:

  • Work with team members, software engineers, and business stakeholders to gain expertise with bill review applications and how they function in our production environments.
  • Interact with business users, software engineers, technical staff, and state experts to help identify, analyze, and implement enhancements as they are requested.
  • Work with business stakeholders to determine new opportunities for automation and increased quality controls in our core products. Follow team protocol for updating, recording, and organizing documentation.
  • Apply process and system knowledge to diagnose and resolve complex business problems.
  • Follow established escalation protocol when issues arise that may cause backlog of release expectations.
  • Acquire extensive business and system knowledge.
  • Apply system knowledge to diagnose and resolve complex business problems.
  • Identify, document, and communicate all issues discovered in the course of analysis/project research.

Requirements:

  • Aptitude for learning systems and technical processes.
  • Adept at thriving in a fast-paced environment with firm deadlines.
  • Analytical, problem-solving, and resolution skills.
  • Demonstrated ability to manage details and timelines for multiple simultaneous complex projects.
  • Ability to work with technical and non-technical team members with varying communication styles, both locally and remotely.
  • Professional interpersonal and communications skills, verbal and written. Experience with creating and leading presentations and/or conducting training with various levels of users.

Preferred Qualifications:

  • 5+ years of work experience in healthcare or medical/pharmaceutical industries.
  • Experience with broad-based, ancillary, or PBM networks and their applications.
  • Demonstrated analytical problem-solving skills and technical aptitude.
  • Exposure to application development and project management fundamentals.
  • Demonstrated ability to produce consistent, quality work under deadlines.
  • Strong communication skills with both technical and non-technical personnel, including the ability to relay complex ideas in simple terms.
  • Effective quantitative, analytical, and interpretive skills.
  • Advanced abilities in Microsoft Excel, Word, and Outlook. Project and Visio are a plus.
  • Experience with Teams, Webex, Zoom, or other similar videoconference applications is preferred.
  • Strong organizational skills and attention to detail.

About CorVel:

CorVel is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health, and disability management industries. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

Benefits:

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

Equal Opportunity Employer:

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.