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Client Relations Supervisor

2 months ago

Piqua, Ohio, United States Lufthansa Technik Component Services LLC. Full time

As a Customer Service Manager at Lufthansa Technik Component Services LLC, your responsibilities will encompass the following:

  • Oversee the commercial processing and operational management of contracts with a focus on cost efficiency.
  • Identify and leverage revenue opportunities within your responsibilities, maximizing cross-selling and up-selling potential.
  • Guide customers in selecting optimal solutions while proactively promoting customer-centric services.
  • Ensure the seamless operation of customer interfaces, adhering to contractual service agreements and internal performance metrics.
  • Manage customer relationships at an operational level, fostering ongoing development and addressing any complaints effectively.
  • Ensure accurate cost tracking and timely invoicing.
  • Advise customers on optimizing their internal supply chain processes.

* Additional duties may be assigned as necessary.

We offer a comprehensive benefits package including flight privileges, 15 vacation days, a 401k plan, commuter benefits, educational support, an employee assistance program, family policies, flexible holidays, healthcare, life insurance, and both short and long-term disability coverage, along with up to 60 sick days.

To excel in this position, we seek candidates who meet the following qualifications:

  • High school diploma or GED is preferred.
  • College degree or vocational training is advantageous.
  • Bachelor's degree is desirable.
  • A minimum of 2 years of experience in MRO Customer Service is required.
  • Proficiency in English is essential.
  • Knowledge of German and Spanish is a plus.
  • Familiarity with MRO Customer Service is mandatory.
  • Experience with SAP, MAX, and CSR Training or equivalent on-the-job training is preferred.
  • Proficient in MS Office applications.
  • Strong communication skills are essential.
  • Excellent problem-solving abilities.
  • Customer-oriented mindset.
  • High degree of flexibility.
  • Strong intercultural awareness.
  • Dependable and reliable.
  • Responsible for budget management, influencing costs and revenues up to USD 50,000.
  • Capable of conducting assessment screenings.
  • Willingness to travel as required.
  • Ability to work under constant time pressure and high-stress conditions.
  • Must possess the necessary work authorization for the U.S.

* A CV/Resume is required for consideration.

* Please note that the company will not provide relocation assistance.