Technical Service Analyst

4 weeks ago


Atlanta, Georgia, United States RELEX Solutions Full time

We are seeking a skilled Technical Service Analyst to join our RELEX Solutions team. As a key member of our support team, you will be responsible for investigating and resolving technical issues in our applications and hosted Windows Server infrastructure.

Key responsibilities include:

  • Investigating and resolving technical issues in our applications and hosted Windows Server infrastructure
  • Handling escalations from the 1st line support team
  • Maintaining integrations between RELEX and customer backend systems
  • Working closely with internal and external stakeholders to resolve technical issues
  • Improving service phase work within and across teams

Requirements:

  • Some experience in programming/database/query languages and tool skills (SQL Server, SSIS, PowerShell, Java, JavaScript, or similar languages and tools skills)
  • Technical troubleshooting experience
  • Experience in understanding, defining, and documenting customer requirements and translating those into technical solutions
  • Experience in Windows Server environments
  • Experience of working with external customers
  • Understanding of how Support Services function
  • Fluent English skills

Preferred qualifications include:

  • Proven track record of successful client work and implementations
  • Knowledge of application monitoring and distributed systems
  • Experience in either supply chain management and/or business analytics
  • Bilingual in Spanish/English

RELEX Solutions offers a competitive compensation package, including a generous 15 days of paid time off, 12 paid sick days, and 13 company holidays. We also offer up to 2 paid volunteer and charity days a year, a $500 work-from-home stipend, and maternity and paternity leave that covers 12 weeks at full pay.

We are an equal opportunity employer and celebrate diversity and inclusion. If you are a motivated and detail-oriented individual with a passion for technical troubleshooting, we encourage you to apply for this exciting opportunity.


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