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Sales Associate Keyholder

2 months ago

Sherman Oaks, California, United States Express Full time
About the Role

We are seeking a highly skilled Retail Sales Associate Keyholder to join our Express team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and executing opening and closing procedures.


Key Responsibilities
  • Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Resolve customer service-related issues and communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements
  • High School or Equivalent
  • 0-2 years of relevant job experience, with a minimum of 6 months
  • Proficient in the use of technology, including iPads and registers
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements

Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.


Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.


Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.


Salary Range$23.10