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Restaurant Operations Manager

2 months ago

Loveland, Colorado, United States DND Groups, Inc. Full time

Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at DND Groups, Inc. as a General Manager for our Taco Johns location in Loveland, Colorado.

About the Role

The successful candidate will be responsible for leading a high-performing team, driving sales growth, and ensuring exceptional customer experiences. Key responsibilities will include:

  • Team Leadership
    • Building and developing a trusted team of restaurant staff, guiding, supporting, and bringing out the best in crew members and shift leaders.
    • Maintaining a positive working relationship with all restaurant staff, fostering a cooperative and pleasant working climate that maximizes employee morale, productivity, and efficiency.
  • Restaurant Operations
    • Hiring, training, and developing shift managers and conducting formal employee performance reviews.
    • Ensuring the team is equipped to provide an excellent guest experience in all areas, including food quality, service, and cleanliness.
    • Utilizing the restaurant's profit and loss statement to optimize sales and profit by analyzing COGS and taking corrective action if necessary.
    • Maintaining inventory, projecting changes in demand throughout the year, and adjusting labor accordingly.
    • Ensuring the restaurant is properly staffed to drive sales volumes, preparing crew members' schedules, and approving schedules completed by assistant managers to meet staffing requirements and labor goals.
  • Customer Service
    • Personally responding to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction.
    • Identifying areas for improvement as a team and implementing changes to enhance the customer experience.
  • Marketing and Sales
    • Organizing and implementing local restaurant marketing initiatives, incorporating regional and national marketing promotions to increase restaurant sales.
    • Exercising good judgment in decision-making and reporting issues to the district manager.

Requirements

The ideal candidate will possess:

  • Restaurant Management Experience
    • A minimum of 3-5 years of restaurant management experience, with quick service restaurant experience strongly preferred.
  • Education
    • A High School diploma or equivalent is required.
  • Skills and Qualifications
    • A strong sense of urgency, ability to thrive under pressure, and motivate the team in a fast-paced environment.
    • Strong customer service skills, with the ability to adapt and engage with a diverse crew and wide range of customers.
    • A proven track record of effective management, demonstrated by previous COGS and labor experience.
    • Detail-oriented with the ability to oversee and balance all aspects of a fast-paced and dynamic restaurant.
    • Ability to stand for long periods and lift up to 50 pounds.

Benefits and Compensation

The successful candidate will receive:

  • Salary
    • $50,000.00 - $60,000.00 per year (based on experience)
  • Healthcare Benefits
    • Available to all eligible employees.
  • Paid Time Off
    • Includes vacation and holidays.

Equal Employment Opportunity

DND Groups, Inc. is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment, including selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.

Diversity Commitment

DND Groups, Inc. is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth, and provides a competitive salary and benefits package.