Library Support Specialist
4 weeks ago
Job Summary: We are seeking a Library Associate 2 to provide excellent customer service to a diverse community and support various sections/functions of the library.
Key Responsibilities:
- Provide customer service to library patrons, including welcoming and greeting customers, answering phone inquiries, and registering patrons.
- Assist patrons with locating materials, using computers, and explaining procedures.
- Process customer holds requests, shelf library materials, and accept and process fees.
- Provide word-of-mouth promotions about library services and programs.
- Address or escalate patron conduct or safety issues to appropriate management.
Requirements:
- High School Diploma or GED.
- Basic knowledge of library systems and databases preferred.
- Ability to work a regular schedule that may include a combination of days, evenings, and weekends.
- Excellent customer service skills.
- Knowledge of Microsoft Office Suite.
- Good communication skills, both written and verbal.
Benefits:
- Retirement Plan (401k, IRA).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Wellness Resources.
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