Customer Service Ambassador
2 weeks ago
* Greet members and guests warmly, creating a friendly atmosphere from the moment they enter the gym.
* Effectively manage front door security and retail area supervision, ensuring a safe and secure environment for all patrons.
* Utilize advanced check-in procedures to efficiently process member arrivals and departures, identifying potential issues promptly.
* Monitor attendance records to identify delinquent accounts, notifying the Operations Supervisor as necessary.
* Ensure accurate guest registration, handling phone calls professionally and transferring inquiries to Fitness Consultants when required.
* Respond to member requests, concerns, and inquiries with empathy and attention to detail, escalating issues as needed.
Qualifications
* High school diploma or equivalent is required.
* Exceptional customer service skills and ability to multitask are essential.
* Effective verbal and written communication, as well as basic accounting principles, are required.
* Ability to lift 25lbs repeatedly and stand for extended periods of time is a must.
* Knowledge of basic computer skills and understanding of cash processing procedures are beneficial.
About Us
Gold's Gym International, Inc. has been a leading global fitness brand for over 55 years, with over 600 locations worldwide. Our commitment to excellence, innovative approach, and entrepreneurial spirit have made us a household name in the fitness industry. Join our team and become part of a dynamic organization that values creativity, collaboration, and enthusiasm.
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