Customer Service Representative

3 weeks ago

Kennedy Space Center, United States EmpiRx Health Full time
About EmpiRx Health

EmpiRx Health is a leading clinically-driven pharmacy benefits management company that prioritizes customer satisfaction and healthcare outcomes. Our innovative approach to pharmacy care has made us a pioneer in value-based pharmacy care. We empower our customers and members to take control of their pharmacy benefits, healthcare outcomes, and financial results.

Our Mission
We strive to deliver exceptional customer service and satisfaction by addressing inquiries promptly and professionally. Our team of experts is dedicated to building positive relationships with customers by understanding and meeting their needs. We take ownership of customer issues and follow through to resolution, ensuring all interactions are logged and tracked accurately in our system.

What We're Looking For
We're seeking a highly skilled and experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and the ability to work in a fast-paced environment. If you're a motivated and empathetic individual who is passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.

Responsibilities
  • Receive and respond to customer inquiries via phone, email, and chat in a 24x7 call center environment with rotating shifts.
  • Leverage our system and reference materials to complete the verification process.
  • Initiate the investigation process based on the nature of the inquiry and utilize available resources to quickly and efficiently resolve or redirect inquiries.
  • Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines.
  • Follow up on unresolved issues promptly and escalate call trends to management.
  • Deliver a five-star customer service experience while meeting quality and production standards.

Requirements
  • 1-2 years of related experience.
  • High School Diploma/GED required.
  • Reliable Internet and phone for off-hour shifts.
  • Clear and effective verbal communication skills.
  • Strong listening skills to understand customer needs and concerns.
  • The ability to empathize with customers and demonstrate patience.
  • Calm and composed demeanor while handling customer issues.
  • Flexibility to adapt to changes in procedures, products, or requirements.
  • Pharmacy Technician experience preferred.
  • Ability to work 5 days in the office.
  • Prior experience working in an in-office setting preferred.

Why Choose EmpiRx Health
We offer a collaborative and dynamic work environment where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together. Our generous and competitive benefits package includes a discretionary bonus program. We are an equal opportunity employer committed to creating a diverse and inclusive environment for all employees.

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