Customer Service Liaison

6 days ago


Marion Ohio, United States Sika Full time

Job Summary

The core responsibility of this position is to provide exceptional customer service to current and future clients for Sika's buildings and parking refurbishment team.

Key Responsibilities

  • Place and consolidate customer orders, ensuring timely delivery according to customer preferences.
  • Maintain updated pricing and enter all customer pricing into SAP for accurate invoicing.
  • Respond to customer inquiries and needs in a timely and accurate manner.
  • Assist other customer service representatives as needed.
  • Communicate order status to customers promptly and accurately.
  • Process returns, credits, and rebills within required timeframes.
  • Attend regional meetings to foster relationships with sales personnel and enhance customer satisfaction.

Requirements

This role requires a customer-focused individual with excellent communication and problem-solving skills. The ideal candidate will be able to work effectively in a team environment and provide exceptional service to Sika's clients.



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