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Deeding Closing Officer

2 months ago

Myrtle Beach, South Carolina, United States Westgate Resorts Full time

Job Title: Deeding Closing Officer - Vacation Experience Specialist

Job Summary:

Westgate Resorts is seeking a highly skilled Deeding Closing Officer to join our team. As a Deeding Closing Officer, you will be responsible for ensuring that customers leave with a full understanding and are happy with their purchase. This role requires excellent customer service skills, attention to detail, and the ability to communicate effectively with customers and colleagues.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to customers, ensuring they have a positive experience and are satisfied with their purchase.
  • Document Explanation: Fully explain documents to new owners, ensuring they understand the terms and conditions of their purchase.
  • Deal Management: Check deals daily, manage sales pitches, and communicate with other travel club deeders to ensure uniform procedures.
  • Follow-up Calls: Make follow-up calls to new owners to ensure they are satisfied with their purchase and address any concerns.
  • Record Keeping: Keep accurate records of deals, reps, and all involved in each individual deal.

Requirements:

  • Education: High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience.
  • Language Skills: Ability to read and interpret documents, write routine daily reports, and communicate effectively with customers and colleagues.

Why Westgate?

  • Comprehensive Benefits: Medical, dental, and vision insurance, paid time off, paid holidays, 401K with company match, and more.
  • Advancement Opportunities: Westgate Resorts offers opportunities for career advancement and professional development.