Customer Service Representative/Dispatcher/Schedule Coordinator

1 month ago


Bothell, Washington, United States Mr Handyman Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Mr. Handyman. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, scheduling jobs, and coordinating with our field technicians.

Key Responsibilities
  • Sales and Customer Acquisition: Convert incoming inquiries into appointments, utilizing your excellent communication and negotiation skills to build strong relationships with customers.
  • Field Technician Coordination: Strategically schedule and dispatch jobs throughout the region, ensuring efficient use of resources and optimal customer satisfaction.
  • Customer Service and Support: Respond promptly to customer inquiries, resolve issues, and provide exceptional customer service to build long-term relationships.
  • Record Keeping and Data Management: Maintain accurate and up-to-date customer records, ensuring seamless communication and coordination with our team.
Requirements
  • Customer Service Experience: Minimum of 5 years of customer-facing experience, with a proven track record of delivering exceptional service.
  • Phone Sales Experience: 2 years of experience in phone sales, with a strong ability to convert inquiries into appointments.
  • Location: Must be based in the Seattle area, with a reliable means of transportation.
  • Skills and Qualifications: Self-motivated, positive attitude, excellent communication and organizational skills, and a strong ability to work independently.
  • Technical Requirements: Proficient in Windows applications, with a willingness to learn proprietary software.
  • Additional Requirements: Ability to type at a minimum of 50 WPM, with a preference for 60 WPM or higher.
Benefits
  • Competitive Compensation: $16-$18 DOE, depending on experience.
  • PTO and Paid Holidays: Earned Paid Time Off and paid holidays, ensuring a healthy work-life balance.
  • Remote Work Opportunities: Option to work from home 95% of the time, with regular check-ins and support from our team.

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