Operations Supervisor II
2 weeks ago
We are seeking an experienced Operations Supervisor II to oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.
Key Responsibilities- Develop and provide excellent customer service to internal and external customers at all times.
- Provide responsible supervision and control for all departmental activities, including retention and training efforts of staff and customers.
- Conduct meetings with staff to assess group status, discuss ideas for improvement, and inform staff of new developments.
- Address employee performance problems promptly and directly in accordance with personnel policies.
- Oversee performance statistics, review and monitor shipment documentation for accuracy, and examine various documents to ensure compliance with federal and foreign regulations.
- Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
- Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
- Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations as dictated and allowed by applicable regulations.
- Identify areas of concern in clients' import and export processes through monitoring of team performance, regular audit of shipment documents and accounting, and periodic client reviews.
- Communicate with operations manager regarding progress and problems or issues, and maintain a flexible work schedule including outside normal business hours and after-hours on-call rotation.
- Effectively participate in and/or supervise department projects related to assigned area of responsibility.
- Education: High School Diploma or GED, with a minimum of four years related experience and one year supervisory experience.
- Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping.
- Skills: Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
- Characteristics: Ability to allocate work assignments, proven experience in problem analysis, presentation of alternatives, and implementing solutions.
We offer a benefits package with a focus on your wellbeing, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
We value your professional and personal growth, and we share plenty of career opportunities for you to thrive within CEVA.
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Operations Supervisor II
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Gardena, California, United States CEVA Logistics Full timeJob SummaryWe are seeking an experienced Operations Supervisor II to oversee transportation and customs processes, providing exceptional customer service and ensuring compliance with federal and foreign regulations.Key ResponsibilitiesDevelop and maintain strong relationships with internal and external customers to provide excellent service and...
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Operations Supervisor II
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Gardena, California, United States CEVA Logistics Full timeJob SummaryWe are seeking an experienced Operations Supervisor II to oversee transportation and customs processes, providing exceptional customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.Key ResponsibilitiesDevelop and provide excellent customer service to internal and...
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