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Customer Service Coordinator
2 months ago
Unlock Your Potential in Logistics
GXO Logistics is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders.
Key Responsibilities
- Coordinate workload allocation among warehouse workers, material handlers, and drivers to ensure efficient and timely order fulfillment.
- Prepare work orders, troubleshoot orders, and resolve discrepancies as needed to maintain high levels of customer satisfaction.
- Assign and release orders sent for loading and unloading, and allocate and research inventory for orders to ensure accurate and timely delivery.
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs) to facilitate smooth logistics operations.
- Maintain and generate required reports to provide insights into logistics operations and identify areas for improvement.
- Process, audit, and file various documentation to ensure compliance with regulatory requirements and company policies.
Requirements
- Proficiency in Microsoft Office to effectively manage and analyze data.
- Excellent communication skills to interact with carriers, customers, employees, and management.
- Proven ability to multitask and prioritize workload in a fast-paced environment to meet deadlines and deliver results.
Preferred Qualifications
- High school diploma or equivalent to demonstrate a strong foundation in logistics and supply chain management.
- Availability to work a flexible schedule when needed to support business operations.
- 1 year of customer service experience to provide a solid understanding of customer needs and expectations.
- 6 months of experience in a warehouse setting to demonstrate knowledge of logistics operations and procedures.
What We Offer
GXO Logistics offers a competitive compensation package, including full health insurance, 401(k), life insurance, disability, and more. We are committed to providing a positive and inclusive work environment that fosters growth and development.
Equal Opportunity Employer
GXO Logistics is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
