Beverage Specialist

1 week ago

Clearwater, United States Princess K Investments Full time
Job Overview

Position Summary:

The K Club Bartenders play a crucial role in delivering outstanding service to guests, adhering to the high standards set by the Tribute Collection.

Important Note: The Karol Hotel maintains a drug-free environment. All candidates offered a position must undergo pre-employment screening, including background checks and drug testing.

Key Responsibilities

  • Enhance guests' bar experience through thoughtful recommendations.
  • Possess comprehensive knowledge of beverages, including spirits and wines.
  • Serve guests efficiently and courteously, following established service protocols.
  • Demonstrate expertise in cocktail preparation as per Karol Management's training aligned with Marriott standards.
  • Ensure possession of necessary tools for shift operations, such as pens, corkscrews, and bar utensils.
  • Skillfully pair wines with meals.
  • Understand that the bar serves a full menu and be prepared to assist with complete meals or shared dining experiences.
  • Assist with light food running when necessary, including the ability to carry warm or hot plates.
  • Maintain thorough knowledge of all menu items, including preparation times, ingredients, sauces, allergies, and accompaniments.
  • Process payments for food and beverages served.
  • Adhere to TIPS practices to ensure responsible alcohol service in accordance with Marriott and hotel policies.
  • Stay informed about specials, soups, drinks, and low-stock items.
  • Manage station effectively and communicate proactively with management to maintain guest satisfaction.
  • Follow cash handling protocols and be prepared to explain any discrepancies.
  • Keep the bar area clean and organized.
  • Sanitize glasses, utensils, and bar equipment in compliance with Marriott safety standards.
  • Perform additional duties as requested by management to enhance guest service.

Performance Standards

  • Contribute to achieving high guest satisfaction scores on the GSS as per Marriott's expectations.

Qualifications

Education & Experience:

  • High School diploma or equivalent.
  • Prior experience in hospitality is essential.
  • A minimum of two years of bartending experience in a high-volume bar or restaurant setting, preferably in the greater Tampa Bay area.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.
  • Proficiency in using technology, such as tablets and iPads.

Physical Requirements

  • Ability to lift 20 pounds or more.
  • Capability to sit or stand for extended periods.
  • Clear communication skills.
  • Corrected vision within normal range.
  • Willingness to work long hours as necessary.

Mental Requirements

  • Ability to make sound decisions quickly.
  • Capable of managing multiple tasks while meeting deadlines.
  • Able to work independently and provide direction to others.
  • Effectively manage diverse personalities within the workplace and community.
  • Maintain confidentiality at all times.
  • Work efficiently in high-pressure situations.
  • Proactively identify and resolve workplace challenges.

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