IT Support Services Coordinator
6 days ago
Join Leidos' Digital Modernization group in Stennis Space Center, MS. We are seeking a talented Technical Operations Specialist to provide IT support services for the HEITS contract.
Job DescriptionWe are looking for an individual who can process change requests, perform metrics and analyses, manage email traffic, and handle various tasks with attention to detail and excellent communication skills.
- Main Responsibilities:
- Act as an integral part of the HEITS support services team, processing account creation forms, managing user accounts in Active Directory, and collaborating with teams to establish and enforce policies.
- Receive and process Change Requests (CRs), collaborate with sending teams, and submit CRs to Security teams for review.
- Audit and verify tasks completed as outlined in change request documentation.
- Maintenance, support, and sustainment of applicable databases.
Additional Tasks: Assisting in Remedy and SNOW admin request, updating BR tracking, and coordinating with BR stakeholders.
Requirements
To be successful in this role, you will need:
- HS diploma and 5 years of prior, relevant experience.
- Top Secret/SCI Clearance.
- Exceptional proficiency with Microsoft Office products.
- Ability to work directly with customers, engineers, and project managers.
- Ability to communicate professionally in both oral and written communications.
- Ability to meet weekly deadlines, be organized, and detail-oriented.
Preferred Qualifications: Previous experience in information technology, utilizing Active Directory, and working with Remedy / Service Now / SharePoint.
The salary range for this position is $55,250.00 - $99,875.00 per year.
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