Service Excellence Specialist

4 days ago


Scottsdale, Arizona, United States Americor Full time
Overview

Americor, a leading provider of financial services, seeks a highly motivated Customer Service Representative to join their award-winning team. Based in Scottsdale, AZ, this part-time role offers a unique opportunity to make a meaningful impact on clients' financial well-being while enjoying a competitive compensation package and flexible working hours. The ideal candidate will possess strong verbal and written communication skills, a customer-focused attitude, and experience with Google Workspace or similar platforms. Proficient typing skills and attention to detail are also essential for accurate data entry and record-keeping.

Job Summary

This part-time role involves handling various inquiries from customers, providing clear information, and directing them to the right departments. With a friendly, customer-focused approach, you will ensure seamless support by following our resources and call scripts. Your responsibilities will include assisting customers with inquiries, updating the CRM database, supporting Debt Consultants during the client enrollment process, and adhering to all communication procedures, policies, and guidelines. If you are looking for a rewarding career with opportunities for growth and development, this role may be an excellent fit.

Key Responsibilities

• Assist customers with inquiries, provide clear information, and transfer calls to the appropriate departments

• Follow call center scripts to ensure accurate, consistent responses across various client topics

• Update the CRM database with detailed conversation notes to maintain a thorough client history

• Support Debt Consultants during the client enrollment process to facilitate a smooth onboarding experience

Requirements

To succeed in this role, you will need strong verbal and written communication skills, a customer-focused attitude, experience with Google Workspace or similar platforms, proficient typing skills, and excellent attention to detail. Previous experience in customer service or sales is a plus. This position is based at our Scottsdale, AZ office, and the compensation for this role is $18.00 per hour with flexible AM and PM shifts offered. Americor is proud to be an Equal Opportunity Employer and values diversity in the workplace.

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