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Service Operations Associate

2 months ago

Tacoma, Washington, United States TOTE Maritime Full time

Customer Service Specialist

Job Category: Customer Service

Requisition Number: CUSTO01258

Position Overview

If you resonate with the idea of delivering exceptional service, TOTE Maritime is in search of a Customer Service Specialist to join our dedicated team.

The Customer Service Specialist plays a vital role in the success of TOTE Maritime Alaska by fostering strong customer relationships, addressing customer needs, managing bookings, resolving issues, generating reports, tracking cargo, and coordinating logistics.

Key Responsibilities:

  • Manage and update bookings, bills of lading, and transport arrangements for designated TOTE Maritime Alaska vessels.
  • Respond to customer inquiries regarding vessel schedules and operational requirements, while effectively resolving any issues.
  • Monitor cargo status and provide timely updates to customers, vendors, and internal departments.
  • Communicate relevant policies, schedule changes, and regulations to customers regarding shipments.
  • Coordinate logistics for transloads, deliveries, and pickups.
  • Ensure accuracy in all Web and EDI bookings.
  • Develop and maintain positive relationships with customers and vendors through proactive communication.
  • Conduct audits and generate various reports for customer and internal use.
  • Collaborate effectively with internal teams to foster a supportive work environment.
  • Perform precise and efficient data entry tasks.
  • Assist in acquiring, scanning, and attaching signed bills of lading into the system.

Qualifications:

  • Associate degree preferred; however, a minimum of three years of relevant experience in the transportation sector may be considered in lieu of formal education.
  • Three to four years of experience in customer service or billing, ideally within the transportation industry.
  • Exceptional customer service and communication skills, both verbal and written.
  • Strong mathematical and organizational abilities.
  • Team-oriented mindset with a commitment to supporting departmental goals.
  • Ability to anticipate and understand customer needs effectively.
  • Proficient in multitasking and prioritizing tasks.
  • Capable of working independently with minimal supervision.
  • Flexibility to work varied hours, including evenings or weekends as necessary.
  • Proficient in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel), as well as web-based applications.

TOTE, Inc. is committed to building a workforce that reflects our values of professionalism, integrity, and collaboration. We believe that our success is driven by our people, and we are dedicated to providing opportunities for growth and development.

Benefits:

We offer a comprehensive benefits package that includes paid holidays, vacation and sick leave, competitive 401K plans, health care options, parental leave, disability insurance, and educational assistance.

We are an Equal Opportunity Employer and value diversity in our workforce.