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Culinary Operations Supervisor
2 months ago
About Us:
Join the esteemed team at Sage Hospitality as a Culinary Operations Supervisor.
The ideal candidate possesses a deep enthusiasm for service excellence and is dedicated to crafting unique experiences for every guest and event. Our establishment is renowned for its rich history and exceptional service, making it a cherished destination.
As part of our organization, we prioritize delivering a premium experience tailored to the specific requirements of each event within our expansive banquet and convention facilities.
We engage with the communities we serve by offering thoughtfully designed, innovative, and locally-inspired culinary experiences for all types of gatherings.
Position Overview:
The Culinary Operations Supervisor is accountable for the effective management of the banquet division. This role ensures that all banquet functions are executed with professionalism and adhere to established standards while optimizing profitability. The supervisor will lead, inspire, and empower team members, acting as the primary liaison between the banquet department and other hotel divisions. Exceptional leadership, communication, and team-building skills are essential for success in this role.
In periods without scheduled banquet events, the Culinary Operations Supervisor will assist in other culinary operations as required.
Key Responsibilities:
Oversee the daily operations of the banquet department to ensure adherence to standard operating procedures, banquet event orders, safety protocols, and to maintain a high level of service, quality, and hospitality.
Manage team members across various outlets to attract, retain, and motivate staff; responsibilities include hiring, scheduling, training, developing, empowering, coaching, conducting performance evaluations, resolving issues, facilitating open communication, and recommending disciplinary actions when necessary.
Review and verify banquet invoices for accuracy and present them to clients for approval to ensure timely payment.
Monitor and maintain the cleanliness and sanitation of food and beverage areas and equipment to safeguard assets and ensure quality service.
Set tables in designated areas accurately and uniformly.
Communicate effectively with clients, management, and team members to ensure that all room arrangements, equipment, supplies, staffing, and menus meet or exceed client expectations.
Review all schedules, equipment, and supplies, and organize workflow to guarantee a quality experience for clients on a daily basis.
Implement company initiatives and resolve daily operational challenges through consistent oversight of banquet operations to ensure compliance with safety and security regulations, standard operating procedures, and to maintain an optimal level of service, quality, and hospitality.
Qualifications:
Education/Training
Completion of one to two years of post-secondary education.
Experience
Two to three years in a similar role within this organization or other establishments.
Knowledge/Skills
Comprehensive understanding of restaurant and hotel operations is required to perform analytical tasks. Familiarity with policies and procedures is necessary to determine appropriate actions based on established guidelines.
Ability to make occasional decisions guided by established policies and procedures.
Advanced knowledge of catering principles and food and beverage management practices.
Practical experience in managing personnel, addressing complex issues, and executing efficient sales strategies in food and beverage management.
Ability to investigate and analyze current activities and/or information using readily available data to draw logical conclusions and recommendations.
Strong visual acuity is necessary for reviewing set-ups. Proficient verbal communication skills are required for interaction with guests and team members.
Strong literacy skills are necessary for reading BEOs, processing gratuities, payroll, etc.
Physical Requirements
The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this position.
Occasional lifting, pushing, pulling, and carrying of tables, chairs, and boxes (maximum 50 lbs).
Bending and kneeling are required for tasks such as securing cords, skirting tables, and cleaning up after events, occasionally.
Mobility is necessary to service clients promptly, covering variable distances, 100%.
Continuous standing is required for function observation and client site inspections (one hour minimum to four hours maximum).
Climbing stairs up to approximately 55 steps 3-5% of a 10-hour shift.
Driving may be required for sales calls, with distances varying (20% of time).
Work Environment
Physically demanding - prolonged standing, walking, lifting, and carrying throughout the entire shift in an indoor setting.
Indoors 95% of the workday. Temperatures may exceed 100 degrees when working in locations with outdoor dining facilities and assisting in the kitchen.
Benefits:
Our organization is recognized for its commitment to sustainability and employee well-being. We offer competitive benefits that align with progressive employers.
Comprehensive medical, dental, and vision coverage for all full-time associates.
All associates can enjoy complimentary meals in our cafeteria.
401k matching available for all associates.
Discounted hotel stays for employees.
Numerous additional perks, benefits, and discounts for all associates.
Save on parking and public transportation costs through our pre-tax savings account.
Our location is conveniently situated near major public transportation lines, making it accessible for commuting by various means.
We seek bold, bright, caring, energetic, driven, strategic, and daring individuals.
To provide the outstanding experience we strive for, we need remarkable individuals who are passionate and committed to making a difference.
If this resonates with you, consider exploring the career opportunities available at Sage Hospitality.