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Service Supervisor
2 months ago
The Service Supervisor is a key member of the Crown Residential LLC team, responsible for overseeing service staff and maintaining a luxurious appearance of the community. This role requires a strong understanding of maintenance operations, team management, and customer service.
Key Responsibilities- Establish and manage a team of qualified and trained maintenance technicians
- Assist in hiring, inspecting, counseling, and promoting staff members as directed by the Regional Director
- Maintain a safe working environment and educate team members on practicing safe procedures
- Inspect common areas to ensure they are safe, clean, and well-maintained
- Report liability hazards found in the community to the Property Director and Regional Director
- Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
- Respond to all service requests in a timely manner to ensure resident satisfaction
- Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
- Responsible for service follow-ups and team's success in service delivery and completion
- Prepare and inspect apartments for move-in readiness after becoming vacant
- Conduct all work in compliance with OSHA and Equal Housing Opportunity
- Monitor storing of equipment, supplies, and tools in a secure area
- Delegate and inventory of supplies and tools
- Manage budget for equipment and supplies for maintenance and order supplies from vendors
- Manage and authorize overtime for non-exempt team members
- Ensure that all work is performed according to Crown Residential's procedures and standards
- Make recommendations and modifications regarding property performance, business needs, etc.
- Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget
- Attend all required Crown Residential maintenance trainings
- Ability to effectively work in a team setting and collaborate with administrative staff
- Possess and practice exceptional safety skills while on the job
- Be highly motivated and have a positive attitude
- Valid Driver's License and reliable transportation
- Ability to prioritize multiple tasks, follow-up, and follow through
- Ability to provide coverage on a rotating basis for property on an on-call basis as needed
- Awareness of working long hours outdoors and in the elements
- Professional appearance and demeanor
- Have a thorough knowledge of safety and the proper operation of all tools and equipment
- Ability to effectively manage and lead a team of maintenance technicians
- Have excellent customer service skills when talking to residents about service needs
- Hands-on working knowledge of typical apartment maintenance
- Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
- Consistent, regular, and in-person attendance during assigned hours at the workplace are required
Crown Residential LLC is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other consideration made unlawful by applicable federal, state, or local laws.