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Service Advisor

1 month ago

Ardmore Park, Pennsylvania, United States Ardmore Toyota Full time
Job Title: Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Ardmore Toyota. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Oversee service orders and ensure efficient flow of work in the service department.
  • Take ownership of customer experiences by providing prompt, courteous, and effective service.
  • Provide concierge support for owner inquiries, ensuring customers receive personalized attention.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems and ordering necessary parts and tools.
  • Oversee administration of warranty claims and supervise the service department.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
Requirements:
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are the Paul Automotive Group, and we are committed to delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers, and dedication to our communities inspire us to be the best. Our employees are the foundation of our success, and we want you to be a part of it.

We employ knowledgeable and capable people who genuinely care about customers' time and are loyal to our mission. We have efficient processes and executions that create a stress-free experience every time.

Why Us:

We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities, and top-notch compensation and benefits - all while promoting a culture that values family, diversity, and teamwork.

It's simple really - we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees.

Why You:

You're not just looking for a paycheck, you're looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.