Service Liaison

3 weeks ago


Humble, Texas, United States Midas 1960 Full time
Job Description

A Service Liaison at Midas 1960 plays a crucial role in bridging the gap between customers and our service team. Their primary responsibility is to accurately understand customer needs and effectively communicate these requirements to our skilled technicians.

  • Meeting with customers to discuss their service needs
  • Creating detailed estimates for repairs, including time and cost
  • Requesting necessary parts from suppliers
  • Scheduling service appointments efficiently
  • Acting as a liaison between customers and technicians, ensuring clear communication of repair details
  • Entering service order information into our management system
  • Providing customers with updates on repair status, additional work required, and associated costs
  • Tracking repairs and identifying root causes of issues
  • Managing customer warranties and insurance claims
Company Overview

Midas 1960 is a locally owned and operated business that values a friendly, family-like environment. Our franchisees prioritize employee skill development and provide opportunities for cross-training, enabling staff to become proficient in diagnosing vehicle issues.

Estimated Salary

The estimated salary for this position is around $55,000 per year, based on national averages and industry standards.


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