Clinical Development Instructor

3 weeks ago

New Braunfels, Texas, United States UnitedHealth Group Full time

Opportunities at UnitedHealth Group

We believe all patients are entitled to the highest level of medical care. As a Clinical Development Instructor, you will join a team who shares your passion for helping people achieve better health.

Job Summary:

Responsible for implementing, evaluating staff development and training programs to prepare high-quality and highly competent staff in the workplace. This position facilitates classes and implements corporate training programs.

Primary Responsibilities:

  • Implements staff development and clinical staff competency programs incorporating appropriate adult learning principles.
  • Works with instructional design staff to ensure all new initiatives, policies, and procedures are incorporated into orientation/training programs.
  • Identifies innovative training strategies for learners, including distance learners.
  • Leverages creativity and utilizes a wide variety of methods to present education and training programs.
  • Works with instructional design team to determine best instructional approach such as instructor-led, print, or computer and internet modalities.
  • Trains and/or identifies effective facilitators to orient and train staff during education and training programs.
  • Evaluates staff development education and training programs.
  • Evaluates the results of post-program surveys and processes to obtain participant feedback.
  • Works with the instructional design team to create nursing/clinical competency tools and self-management support competency tools.
  • Conducts competency skill evaluations at least yearly to ensure ongoing monitoring of skills and performance.
  • Provides job role training to learners for specific behavior and skill development utilizing effective feedback and motivational support techniques.
  • Collaborates with learner's manager and the instructional design team to identify and provide training needs for staff.
  • Provides learner-specific feedback and recommendations to learner's manager.
  • Follows plan for professional development and actively seeks out opportunities to increase expertise in nursing education and adult training programs.
  • Conducts training and education programs for other departments, providers, clinic staff, other partners, and vendors regarding programs as requirements dictate.
  • Provides excellent customer service, monitors quality service, and customer service delivery by nursing staff.
  • Serves on corporate committees, task forces, and/or work groups.
  • Performs all other related duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor of Science in Nursing, Healthcare Administration, Education, or a related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree).
  • Current Registered Nurse (RN) license in the state of Texas (for Texas positions) or Florida (for Florida positions) required. Paramedic certification or military EMT/medic experience may be considered in lieu of an RN license.
  • 3+ years of experience in managed care and/or disease management.
  • 3+ years of experience in a clinical setting, hospital, or physician office practice.
  • Problem-solving and decision-making skills.
  • Proficiency with Microsoft Office applications.
  • Ability to travel up to 75%.

Preferred Qualifications:

  • Knowledge of the following: managed care, disease management, and complex care case management, basic principles and practices of clinical nursing, adult learning principles.
  • Experience within a health plan setting.
  • Experience with an electronic medical record.
  • Previous training experience.

Physical & Mental Requirements:

  • Ability to sit for extended periods of time.
  • Ability to stand for extended periods of time.
  • Ability to use fine motor skills to operate office equipment and/or machinery.
  • Ability to receive and comprehend instructions verbally and/or in writing.
  • Ability to use logical reasoning for simple and complex problem solving.

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