Guest Experience Specialist

1 week ago


Destin, Florida, United States Southern Vacation Rentals Full time
Job Title: Guest Experience Specialist

At Southern Vacation Rentals, we are seeking a highly motivated and detail-oriented Guest Experience Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring our properties meet the highest standards of safety, cleanliness, and excellence.

About the Role:
We are looking for a candidate with strong organizational skills and excellent communication abilities. The ideal candidate will have proficiency in document management, databases, and spreadsheets, as well as working knowledge of Microsoft applications.

Duties and Responsibilities:
* Submit loose linen weekly for the upcoming week.
* Assist the team with necessary property quality control (QC) inspections and tasks.
* Perform refresh cleans to maintain property standards.
* Clean properties as needed, adhering to VTrips' cleanliness standards.
* Assist with laundry tasks such as packing, sorting, and ticketing.
* Deliver linens and housewares to properties as directed.
* Assist in completing in-house guest requests.
* Track mileage through Paylocity and submit weekly.
* Maintain parking passes/amenity access bands/fobs for the area.
* Assist with amenity orders and stocking.
* Help with office clean-up and organization.
* Inventory housekeeping/maintenance supplies and linen.
* Perform re-cleaning and touch-ups as necessary.

Requirements:
* Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
* Must be eligible to work in the United States and pass a background screening.
* Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.

Estimated Salary: $45,000 - $60,000 per year depending on experience.

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