Patient Services Lead

2 days ago


Latham, New York, United States Community Care Physicians Full time
Job Summary

We are seeking a highly skilled Patient Services Lead to join our team at Community Care Physicians. The successful candidate will be responsible for overseeing the day-to-day operations of our Central Billing Office, ensuring seamless patient interactions and efficient administrative processes.

Key Responsibilities
  • Liaise with patients and inquiries to provide exceptional customer service.
  • Assist patients with completing necessary forms and documentation.
  • Review and update demographic and insurance information.
  • Manage the Patient Connect desk and respond to patient issues and concerns.
  • Develop and implement processes to improve workflow and productivity.
  • Collect balances and post payments to our practice management system.
  • Approve suitable payment plans for patients.
  • Provide education and training to staff on relevant systems and processes.
  • Ensure compliance with professional standards and regulatory requirements.
Requirements
  • Associate degree and three years of relevant experience in a healthcare setting.
  • Prior experience in medical billing, customer service, collections, and medical insurance plans.
  • Strong organizational skills, attention to detail, and excellent customer service skills.
  • Ability to remain focused for extended periods and manage multiple projects simultaneously.
What We Offer

Community Care Physicians offers a comprehensive total rewards package, including medical, dental, vision, and life insurance, paid holidays, paid time off, retirement plan, and more. We welcome candidates who will bring diverse perspectives to our organization.



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