Customer Service Representative
2 weeks ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at True Care. As a key member of our staff, you will play a vital role in providing exceptional customer service to our clients and their families.
Job Summary:The Customer Service Representative will be responsible for guiding caregivers through the application process, reviewing and processing incoming applications, and managing pending applications to ensure timely resolution. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Responsibilities:- Guide caregivers through the application process, ensuring all necessary documentation is completed and submitted.
- Review and process incoming applications, verifying accuracy and completeness.
- Manage pending applications, following up with caregivers to resolve any issues or concerns.
- Collaborate with the HHA Recruitment team to ensure seamless communication and coordination.
- Provide exceptional customer service to caregivers, responding to inquiries and resolving issues in a timely and professional manner.
- Diploma from an accredited High School; GED equivalent.
- Fluency in Mandarin and Cantonese or Fuzhounese.
- Experience working with database systems and ability to internalize large amounts of information.
- Exceptional customer service experience and excellent verbal and written communication skills.
True Care is a leading provider of home healthcare services, dedicated to empowering health and enriching lives. We are committed to delivering exceptional care and service to our clients and their families, and we are seeking like-minded individuals to join our team.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
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