Front Desk Associate

1 month ago


Towanda, Kansas, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

Job Summary: We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Dimension Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  1. Guest Check-In/Check-Out: Greet and register guests, assign rooms, and provide room key and escort instructions.
  2. Guest Inquiries: Answer questions about hotel services, registration, shopping, dining, entertainment, and travel directions.
  3. Room Availability and Guest Accounts: Maintain records of room availability and guests' accounts, and make, confirm, and cancel reservations as needed.
  4. Guest Billing and Payment: Compute guest bills, collect payment, and make change as required.
  5. Mail and Message Handling: Date-stamp, sort, and rack incoming mail and messages, and transmit and receive messages using hotel equipment.
  6. Hotel Credit Policies: Understand and enforce hotel credit policies, and account for all cash and make deposits in accordance with hotel and company policies.
  7. Lead Responsibilities: In a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Minimum 3 months of hospitality, general office, accounts receivable, or customer service experience.

Salary: $14.00 per hour


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