Restaurant Operations Manager

3 weeks ago

Carlsbad, United States Vibe Restaurants Full time

Restaurant Operations Manager


Job Summary

The Restaurant Operations Manager supports the General Manager in ensuring delivery on the Customer Promise through managing the daily operations of a single unit or multi-unit store. The CO helps manage financial controls, operations, people development, customer service and compliance across all shifts. The Operations Manager has full accountability for store operations in the absence of the General Manager or CO Manager. The Operations Manager supports the General Manager for ensuring desired store outcomes (i.e., increased sales, profitability, employee retention). The Operations Manager should be able to work long and/or irregular hours, including extra shifts as needed, for proper functioning of the store.

Key Responsibilities

  1. Lead by Example
  • Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.
  • Provides production direction to crew in a clear, concise and positive way and coaches others to lead operations.
  • Sets an example for crew by working hard to implement shift SSP.
  • Identifies and resolves bottlenecks in operations to improve our customer service promise 30 seconds or less.
  • Gets the right people involved to prevent and resolve store equipment problems.
  • Monitors VR/LCE operational programs, processes and metrics to identify store issues.
Customer Focus
  • Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience.
  • Works with crew to act on customer feedback and resolves customer complaints using remedy process in a timely, friendly and professional manner.
  • Directs crew to take pride in the details of delivering our Customer Promise and Brand Delivery Standards.
Team Development
  • Supervises and trains crew members, Assistant Managers on crew stations, LC/VR products, processes and policies.
  • Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to LCE standards.
  • Coaches crew members on crew stations and making them feel their contributions are valuable.
  • Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability.
Compliance and Safety
  • Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results.
  • Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
  • Removes performance barriers.

Requirements

  1. Must be 18 years of age
  2. High school diploma or equivalent
  3. Demonstration of leadership skills
  4. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
  5. Proficient math skills
  6. Completed or willing to complete LCE/Vibe management certifications
  7. Completion or willing to complete Anti-Harassment training

Critical Relationships

  1. Reports to General Manager
  2. May be coached by CO Manager
  3. Supervises management and crew team members
  4. May be coached by Operations Coach

Potential Career Path

  1. Assists with new store openings, help with smooth store acquisitions
  2. Certified Training Store
  3. Greater responsibility at a higher volume or request to act upon fixing a troubled store
  4. General Manager

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