Senior Program Manager, Direct Fulfillment, SCOT

2 weeks ago

Bellevue, Washington, United States Amazon Stores Full time
About the Role

Amazon is seeking a Senior Program Manager to join our Direct Fulfillment team. As a key member of our team, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs.

Key Responsibilities
  • Manage and oversee various cross-functional programs, ensuring successful delivery.
  • Develop and refine program strategies, effectively leading and motivating teams.
  • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
  • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
  • Foster collaboration with internal and external partners to optimize resource allocation and project success.
  • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
  • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
  • Identify and mitigate risks, preventing them from escalating into major issues.
  • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
  • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
  • Manage and communicate project budgets effectively.
About the Team

The Amazon SCOT organization is expanding our Direct Fulfillment (DF) team. The Direct Fulfillment channel allows Amazon to fulfill customer orders directly from our vendor's warehouse, and is one of the fastest growing supply channels at Amazon. Through Direct Fulfillment (a.k.a dropship), our team enables broad in-stock selection for Amazon's customers, at the quality and speed of delivery they have come to expect.

Requirements
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
  • Experience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns
  • 5+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience working cross functionally with tech and non-tech teams

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