Customer Service Ambassador
1 week ago
A Guest Service Representative at Golden Nugget is responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable. Key responsibilities include:
Key Responsibilities:- Welcoming guests and providing personalized service to meet their needs
- Responding to and resolving guest complaints in a timely and professional manner
- Ensuring accurate charges and credits are posted, and handling cash and credit transactions
- Enhancing guest experience through offering upgraded accommodations and promoting M life enrollment and benefits
- Working flexible hours, including nights, holidays, and weekends, to meet the needs of our guests
As a Guest Service Representative, you will be an ambassador for Golden Nugget, representing our brand and values in a positive and respectful manner. You will work collaboratively with other team members to ensure a seamless guest experience.
Requirements:
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including nights, holidays, and weekends
- Knowledge of property cash handling procedures and ability to balance cash and cash equivalent transactions
Golden Nugget is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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Customer Service Ambassador
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Customer Service Ambassador
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