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Service Technician

2 months ago

Charleston, West Virginia, United States Hiab Full time
About the Role

We are seeking a highly skilled and experienced Service Technician to join our team at Hiab. As a Service Technician, you will be responsible for performing service, maintenance, and repairs on our equipment at assigned locations.

Key Responsibilities
  • Technical Expertise
    • Stay up-to-date with technical developments and follow internal service bulletins and technical courses as instructed by the District Service Manager.
    • Stay current with technical specifications of relevant equipment.
  • Customer Management
    • Respond to customers in a way instructed by the District Service Manager to maximize customer satisfaction.
    • Follow Hiab's Customer Satisfaction Guidelines.
  • Risk Management
    • Protect yourself and others from harm.
    • Follow applicable safety rules, agreed working practices, and environmental requirements.
    • Alert the District Service Manager if equipment safety is jeopardized due to any reason.
    • Respect and protect Hiab and third-party property (tools, vehicles, facilities, equipment) and business activities.
  • Service Process
    • Inspect, troubleshoot, report, plan, and conduct service or repair as instructed by the District Service Manager.
    • Submit regular reports in the format specified by the District Service Manager.
    • Keep adequate records and maintain documentation in line with agreed standards.
  • Commercial Awareness and Cost Effectiveness
    • Plan and manage your time and resources for maximum benefit of Hiab and the customer.
    • Make judgments about the most cost-effective and efficient approach to providing service.
    • Maintain documentation to ensure accurate invoicing to the customer.
    • Manage and protect the security and traceability of spare parts.
  • New Business Opportunities
    • Recognize sales opportunities and communicate them to the District Service Manager.
  • Continuous Improvement
    • Provide feedback to the District Service Manager to support continuous quality improvement.
    • Participate in innovative thinking about ways to improve service efficiency.
    • Coach/tutor junior colleagues and trainees as necessary.
    • Conduct yourself at all times in a way that promotes a positive image of the Hiab brand and follow the rules of the Quality System.
    • Perform other duties as assigned.
    Requirements
    • Ability to pass a Non-DOT physical.
    • Mobile, adaptable, and able to work in variable physical site conditions.
    • Qualification from a higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics, and electronics.