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Crisis Intervention Specialist

2 months ago

Missoula, Montana, United States Western Montana Mental Health Center Full time
Position Overview:

Are you passionate about providing support to individuals in need? Do you possess the ability to remain composed during challenging situations while offering empathetic assistance? If so, the National Suicide Prevention Lifeline team is looking for dedicated individuals like you.

About Us:

Western Montana Mental Health Center (WMMHC) has been a cornerstone of community support since 1971, serving 15 counties across western Montana. Our commitment lies in delivering comprehensive, person-centered care that emphasizes recovery, wellness, and the integration of physical and behavioral health.

At WMMHC, we recognize the significance of our work and its profound impact on the lives of our clients and the communities we serve. Working with us means embracing the beauty of Montana while making a meaningful difference in the lives of others.

Key Responsibilities:

As a Crisis Intervention Specialist, you will:
  1. Manage incoming Lifeline calls and gather essential information from callers.
  2. Conduct assessments and coordinate appropriate interventions as necessary.
  3. De-escalate crisis situations over the phone with compassion and understanding.
  4. Develop practical and effective safety plans while ensuring follow-up actions are completed.
  5. Maintain knowledge of community resources to assist callers effectively.
  6. Document interactions accurately and thoroughly.

Work Environment:

This position is primarily remote, with the expectation of attending in-office meetings as required. Candidates must be flexible to work varied shifts, including evenings, weekends, holidays, and overnight hours, with additional compensation for overnight shifts.

Qualifications:

To be considered for this role, candidates should possess:
  • A high school diploma or equivalent.
  • The ability to pass a background check.
  • Proof of auto liability insurance as per WMMHC policies.
  • A valid Montana Driver's License with a clean driving record.
  • Preferred: At least one year of relevant experience in human services.

Employee Benefits:

WMMHC values the well-being of its employees and offers a comprehensive benefits package designed to support their health and growth. Benefits may vary based on employment status and include:
  • Health Insurance options starting as low as $5 per pay period.
  • Employer-paid benefits such as Employee Assistance Program, life insurance, and long-term disability.
  • Voluntary options including dental and vision insurance, short-term disability, and additional life insurance.
  • Health Savings Account (HSA) with matching contributions or Medical Flexible Spending Account (FSA).
  • 403(B) Retirement plan with employer matching after one year.
  • Generous paid time off, including accrued PTO, extended sick leave, and paid holidays.
  • Loan forgiveness programs available through PSLF or NHSC.