Telecommunications Customer Service Representative

2 months ago


Orlando, Florida, United States ES Solutions Firm Full time
About the Role

At ES Solutions Firm, we are seeking a highly motivated and results-driven Telecommunications Customer Service Representative to join our team. As a key member of our sales and marketing team, you will play a crucial role in executing our strategic marketing and sales campaigns.

Key Responsibilities
  • Customer Engagement: Engage in direct communication with customers, providing expert product knowledge and educating them on their desired product inquiries.
  • Market Research: Conduct research to identify target markets and engage with new and existing customers to bolster our sales pipeline.
  • Product Knowledge: Communicate the features and benefits of specific products/services based on individualized customer needs.
  • Objection Handling: Overturn objections as necessary throughout the sales process and answer questions as they arise.
  • Account Management: Respond promptly and professionally to all account inquiries.
  • Training and Development: Attend regular product training sessions with other CSR team members and upper-level management.
Requirements
  • A High School Diploma or equivalent is required.
  • 1-2 years of experience in a customer service or sales role is highly recommended.
  • Excellent communication skills, both verbal and nonverbal.
  • A tenacity and desire for growth and knowledge.
  • A driven mindset with impeccable time management skills and a superior work ethic.
  • A positive and professional demeanor while working with other CSRs and customers.


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