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Assistant General Manager
2 months ago
Residence Inn Salem is seeking an experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction.
Key Responsibilities:- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, and hosting luncheons and receptions.
- Tour the operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the Highgate Hotel budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
- Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s.
- Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
- Perform any other duties as requested by the Vice President or Regional Director of Operations.
- Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- At least 5-6 years progressive experience in a hotel.
- Bachelor's Degree preferred.
- Long hours sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Perform other duties as requested by management.
