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Fraud Prevention Operations Manager
2 months ago
Position Overview:
As a key leader in the Fraud Prevention department, you will be responsible for directing and managing the operations related to fraud and loss prevention within the organization.
Your primary focus will be on enhancing the effectiveness of our Fraud Prevention initiatives, leading our teams to minimize losses, safeguard assets, and uphold our reputation.
We emphasize continuous improvement and operational excellence, ensuring we meet service level agreements, enhance resolution speed, and optimize resource allocation.
Key Responsibilities:
Accommodations may be provided to enable individuals with disabilities to perform essential functions.
1. Spearhead continuous improvement efforts by identifying automation opportunities and refining policies and procedures to enhance efficiency.
2. Mentor and develop the Fraud leadership team to cultivate a high-performing and engaged culture, encouraging adaptability and a proactive approach to change.
3. Monitor fraud trends and maintain awareness of baseline performance to proactively address potential issues.
4. Enhance reporting capabilities to deliver actionable insights regarding team performance, fraud volume, and loss trends.
5. Formulate long-term strategies to ensure effective fraud detection, prevention, and investigation measures are in place, balancing risk mitigation with member experience.
6. Provide management reports on fraud metrics and achievements to senior leadership.
7. Independently assess and resolve challenges related to fraud mitigation, team performance, and workflow enhancements.
8. Collaborate with the Safety Officer to investigate any internal or external fraudulent activities.
9. Work closely with various business lines and risk management departments to ensure compliance with applicable laws and regulations.
10. Understand product and service offerings to develop and implement necessary controls and safeguards.
11. Undertake additional responsibilities as assigned by management.
Qualifications:
1. Bachelor's Degree preferred; however, relevant experience may be considered in lieu of formal education.
2. A minimum of 5 years of experience in fraud prevention within the financial services sector, with a proven track record in designing and managing fraud programs.
3. At least 3 years of experience in a leadership role overseeing direct reports.
About Digital FCU:
Digital FCU is a leading credit union dedicated to serving our members with excellence. We prioritize creating a supportive work environment that values work-life balance and community engagement. We are proud to be an Equal Opportunity Employer, committed to inclusivity and diversity.
