Program Manager

4 weeks ago

New York, New York, United States Elevate Full time
Job Title: Program Manager

We are seeking a highly skilled and experienced Program Manager to join our team at Elevate. The successful candidate will be responsible for overseeing the regional operations of a worker helpline, ensuring efficient and effective delivery of services in the region.

Key Responsibilities:
  • Develop and implement operational strategies to ensure the smooth functioning of LRQA worker helplines;
  • Coordinate with regional teams to ensure consistent and high-quality service delivery;
  • Monitor and evaluate the helpline performance metrics to identify areas for improvement;
  • Manage budgets and resources effectively to optimize operational efficiency;
  • Collaborate with external stakeholders, such as implementing partners and helpline operators to address and escalate worker grievances in a timely and effective manner, and in adherence with protocols;
  • Collaborate with internal stakeholders (e.g. data manager and analysts, case managers, and program lead) to generate customer reports and support escalation and remediation of high-risk issues;
  • Ensure compliance with regulatory requirements and organizational policies, and stay up to date with emerging regional/local human and labour rights standards;
  • Provide leadership and guidance to the regional case managers and helpline operators to foster a positive and productive work environment;
  • Use of LRQA platforms and processes (Wrike, Salesforce, COP and Revenue Recognition, etc.) accurately and in a timely manner;
  • Support product and service research and development as directed.
Key Health & Safety Responsibilities:
  • Eliminate or minimize employee exposure to risks by regularly reviewing the health and safety risk register, applying appropriate controls, communicating results of risk assessments, and ensuring health and safety is considered in the planning and execution of all LRQA activities;
  • Manage your own, and your team's, compliance with health and safety rules, instructions, systems and legal requirements to ensure employees are suitably trained and adequate resources are available to work safely.
Requirements:
  • At least 5 years of relevant professional experience;
  • Bachelor's degree in Business Administration, Social Science, Project Management, or related field;
  • Experience with, and understanding of, labor or human rights issues in supply chains, required;
  • Proven experience in project management, preferably in a social services or helpline setting, certification in project management (e.g. PMP) is desirable;
  • Experience with issues related to forced labor and modern slavery, safe migration, responsible recruitment practices, and grievance mechanisms is a plus;
  • Knowledge of worker rights and labour laws, is a plus;
  • Relevant experience in food & beverage, agricultural, consumer goods and apparel supply chains, is a plus;
  • Strong written and spoken communication and presentation skills;
  • Near native / fluent, both spoken and written in: English (required), Spanish (required), Portuguese (preferred).
Our Values:
  • Expertise: We value our experience, specialist knowledge, and pioneering history within the industry. But we also never stop looking for ways to learn and improve in the future.
  • Integrity: We always do what's right, in the right way and continually measure our actions and their outcomes against rigorous criteria – both those of stakeholders and our own.
  • Ambition: We are industry leaders because we combine technology and innovation with the expertise of our people. We help our clients be the best they can be, by being the best we can be.
  • Vision: We support our clients in the present and prepare them for future success, by using our sharp understanding of social, environmental, technological, and commercial changes to work towards a safer, cleaner, more sustainable future.
  • Togetherness: We respect the unique skills, expertise and backgrounds of our people and the inclusive culture they create. We believe teamwork and collaboration – internally and with our clients – are the best way to achieve our mutual goals.

Elevate is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law.

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