Night Audit
3 weeks ago
Job Summary
The Night Auditor is a crucial role that combines front desk duties and overnight auditing tasks. This position requires a detail-oriented individual with strong customer service skills and the ability to work independently.
Key Responsibilities
- Guest Services
- Greet and welcome guests in a friendly and professional manner.
- Assist with check-in and check-out processes, ensuring accurate and timely service.
- Address guest inquiries, concerns, and complaints promptly and effectively.
- Provide information about hotel services, amenities, and local attractions.
- Manage guest reservations, including changes and cancellations.
- Handle guest requests such as wake-up calls, special accommodations, and transportation arrangements.
- Night Audit Duties
- Conduct daily financial audits, including balancing and reconciling all accounts.
- Prepare and distribute daily reports, including revenue, occupancy, and other relevant statistics.
- Ensure accurate recording of financial transactions, including cash, credit cards, and other forms of payment.
- Post room charges, taxes, and other necessary adjustments to guest accounts.
- Investigate and resolve discrepancies found during the audit process.
- Monitor hotel security by following established protocols and reporting any suspicious activities.
- Administrative Duties
- Process end-of-day procedures and ensure that all systems are updated with the correct data.
- Prepare and organize reports for management review.
- Maintain the front desk area, ensuring it is clean, organized, and equipped with necessary supplies.
- Manage incoming phone calls, emails, and other communications.
- Assist with the preparation of guest folios and other administrative tasks as required.
- Compliance and Security
- Adhere to all Hilton policies and procedures, including safety, security, and confidentiality standards.
- Ensure compliance with financial and accounting policies and regulations.
- Report any incidents, accidents, or emergencies to the appropriate management staff.
- Monitor the hotel premises during the night shift to ensure guest safety and security.
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