Night Audit

3 weeks ago


Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

Job Summary

The Night Auditor is a crucial role that combines front desk duties and overnight auditing tasks. This position requires a detail-oriented individual with strong customer service skills and the ability to work independently.

Key Responsibilities

  • Guest Services
    • Greet and welcome guests in a friendly and professional manner.
    • Assist with check-in and check-out processes, ensuring accurate and timely service.
    • Address guest inquiries, concerns, and complaints promptly and effectively.
    • Provide information about hotel services, amenities, and local attractions.
    • Manage guest reservations, including changes and cancellations.
    • Handle guest requests such as wake-up calls, special accommodations, and transportation arrangements.
  • Night Audit Duties
    • Conduct daily financial audits, including balancing and reconciling all accounts.
    • Prepare and distribute daily reports, including revenue, occupancy, and other relevant statistics.
    • Ensure accurate recording of financial transactions, including cash, credit cards, and other forms of payment.
    • Post room charges, taxes, and other necessary adjustments to guest accounts.
    • Investigate and resolve discrepancies found during the audit process.
    • Monitor hotel security by following established protocols and reporting any suspicious activities.
  • Administrative Duties
    • Process end-of-day procedures and ensure that all systems are updated with the correct data.
    • Prepare and organize reports for management review.
    • Maintain the front desk area, ensuring it is clean, organized, and equipped with necessary supplies.
    • Manage incoming phone calls, emails, and other communications.
    • Assist with the preparation of guest folios and other administrative tasks as required.
  • Compliance and Security
    • Adhere to all Hilton policies and procedures, including safety, security, and confidentiality standards.
    • Ensure compliance with financial and accounting policies and regulations.
    • Report any incidents, accidents, or emergencies to the appropriate management staff.
    • Monitor the hotel premises during the night shift to ensure guest safety and security.


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