Patient Access Specialist

3 days ago


Baker City, Oregon, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Saint Alphonsus Health System. As a Patient Access Specialist, you will play a critical role in ensuring the smooth registration process for patients, while also providing exceptional customer service and support to our patients and families.

Key Responsibilities
  • Verify patient identification, demographic information, and insurance coverage
  • Accept point of service payments and enter patient information accurately into the hospital information system
  • Refers patients with questions regarding financial liability to appropriate resources
  • Provides payment estimates for out of pocket costs and educates patients/families on the use of registration kiosks or online systems
  • Identifies routine issues and escalates to Supervisor, Patient Access
  • Processes insurance claim forms and reviews claims/accounts for complete information
  • Maintains all appropriate claim files and follows up on suspended or outstanding claims
  • Identifies, researches, and resolves issues related to coordination of benefits, subrogation, and general inquiry issues
Requirements
  • High school diploma or equivalent required
  • Associate degree in Accounting or Business Administration preferred
  • Prior work experience performing customer service activities within a hospital or clinic environment, an insurance company, managed care organization, or other healthcare financial setting preferred
  • Knowledge of insurance and governmental programs, regulations, and billing processes, and/or managed care contracts and coordination of benefits preferred
What We Offer

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. We are committed to promoting diversity in our workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect.

Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.



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