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Airport Operations Control Manager

2 months ago

Denver, Colorado, United States Frontier Airlines Full time
Why Choose Frontier Airlines?

At Frontier, we believe that air travel should be accessible to everyone. Our commitment to Low Fares Done Right is not just a slogan; it is the foundation of our operations. Every member of Team Frontier plays a crucial role in making this vision a reality. Our effective business model allows travelers to benefit from our expanding route network, while our flexible pricing options enable customers to tailor their travel experience, ensuring they only pay for the services they require, thus saving money.

Our Core Values

Our mission, Low Fares Done Right, drives us to deliver not only affordable prices but also a friendly and seamless travel experience. We approach every decision and action with a great deal of care. Efficiency in resource use and smart operational decisions are paramount. We embrace innovation and are pioneers in our field, unafraid to explore new ideas. While we soar high in the skies, we maintain a down-to-earth approach, ensuring a warm and welcoming experience that reflects our commitment to hospitality.

Employee Benefits

At Frontier, we are dedicated to creating a unique experience for our team members. While work is our primary focus, we also offer attractive perks:
  • Flight benefits for you and your family on Frontier Airlines.
  • Buddy passes for friends to enjoy our exceptional service.
  • Discounts across the travel industry on hotels, car rentals, cruises, and vacation packages.
  • Discounts on mobile plans, movie tickets, dining, luggage, and over 2,000 other vendors.
  • A 'Dress for your Day' business casual environment.
  • Flexible work schedules that promote work/life balance.
  • A comprehensive Total Rewards program, including competitive salary, short-term and long-term incentives, paid holidays, 401(k) plan, vacation/sick leave, and medical/dental/vision insurance starting the first month after hire.
  • We are committed to making a difference through the HOPE League, our non-profit organization that provides financial assistance to employees during times of hardship.
Key Responsibilities

Located in the System Operations Control Center (SOC), the Airport Operations Control Manager is tasked with the planning, coordination, and recovery of airport operations on the day of departure across Frontier's network, ensuring safe and timely performance. This role serves as the main contact for all escalations related to Airport Customer Service (ACS) operations. By collaborating with local airport operations teams and internal/external stakeholders within the SOC, this position is essential in maintaining business continuity at the airport level and represents the ACS organization within the SOC.

Primary Duties
  • Oversee and direct all ACS functions within the SOC, focusing on business continuity and safe, on-time operations.
  • Manage, communicate, and coordinate daily airport operations, aiming to maximize customer service while ensuring operational performance.
  • Work closely with the SOC Senior Manager/Director and ACS Leadership to ensure efficient daily operations and operational readiness.
  • Communicate operational decisions and options to local airport leadership teams, assessing the impact of decisions on airport operations.
  • Proactively address airport-related operational concerns to the appropriate SOC leader.
  • Provide operational guidance to stations during both regular and irregular operations, including proactive management of resources.
  • Lead during irregular operations, including escalating issues to the appropriate departments and facilitating communication between the SOC and local airports.
  • Coordinate and communicate airport-related constraints across the Frontier network, ensuring smooth operations.
  • Act as a key communication point during emergency responses.
  • Evaluate potential cancellations, delays, and equipment changes in coordination with the SOC Manager.
  • Ensure timely and accurate communication of flight information to all relevant stakeholders.
  • Monitor weather conditions that may affect operations and communicate disruption plans accordingly.
  • Prepare daily reports on delays for management review.
  • Relay operational information to flight crews, ground crews, and maintenance teams as necessary.
  • Maintain professional relationships with all departments within the SOC and the ACS Organization.
  • Perform administrative tasks as required.
  • Complete other job-related duties as assigned.
Qualifications
  • Bachelor's degree required; Master's preferred, or equivalent relevant experience.
  • Minimum of 3 years of experience in airline operations, customer service, or ground services.
  • Proficient in English communication, both written and verbal (Spanish preferred).
  • Able to multitask in a fast-paced environment and effectively manage ongoing tasks.
  • Strong understanding of customer service, ramp service, deicing, and airline operations.
Skills and Abilities
  • Proficient in Microsoft Office Suite and other relevant software.
  • Excellent communication skills, capable of interacting with various stakeholders.
  • Strong interpersonal skills to collaborate effectively with other departments.
  • Highly motivated and able to manage multiple high-profile tasks.
  • Proven decision-making abilities in stressful situations.
  • Adaptable to change and able to motivate teams.
  • Outstanding organizational and problem-solving skills.
  • Ability to interpret weather reports and flight plans.
  • Basic mathematical skills.
  • Significant experience in airline or airport operations.
  • Ability to prioritize tasks in a high-pressure environment.
  • Consistent professional communication skills.
Work Environment

Typical office setting, with potential for shift work, including evenings, weekends, and holidays.

Physical Requirements

Generally minimal physical effort required.

Supervision

General direction provided; minimal instruction on daily tasks.

Salary Range

$58,394 - $77,508 annually

Workplace Commitment

Frontier Airlines is committed to Equal Employment Opportunity and Affirmative Action, ensuring a diverse and inclusive workplace. We actively recruit veterans and recognize the value of military experience in our operations. Frontier Airlines maintains a Zero Tolerance Drug-Free Workplace policy.