Cloud Systems Architect

2 weeks ago

New York, New York, United States Tekscape Full time

Tekscape Overview

We are a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Our collaborative environment fosters innovation, allowing us to work with leading cloud providers and deliver information technology solutions to companies globally, including managed IT, security services, cloud computing, compliance, and collaboration.

Job Title: Sr. Systems Engineer IT MSP

This Senior Systems Engineer IT MSP role requires expertise in deploying, migrating, and delivering on-prem and cloud infrastructures. A hands-on system engineering position, this role demands intermediate networking and cloud computing skills within VMware, Microsoft Active Directory, Private Cloud, Azure, and AWS public cloud platforms. With a solid understanding of cloud computing and technology systems and platforms, you will experience delivering and migrating applications to multiple Cloud platforms.

Key Responsibilities:

  • Develop and implement technical strategies for Public/Private Cloud services.
  • Configure and maintain servers, Active Directory, Exchange, and oversee migrations and upgrades for prem or public cloud resources.
  • Design and execute Office365 email migrations from on-prem Microsoft Exchange platform.
  • Ensure accurate and timely completion of scheduled service and project tickets in ConnectWise PSA platform.
  • Investigate and resolve complex network issues, including connectivity, latency, and performance problems.
  • Manage customer networks including but not limited to firewall and switching environments. Collaborate with our dedicated network team for escalation or architecture.
  • Oversee Servers, Storage, and virtualization environments.
  • Provide advanced support of Active Directory such as Domain Controller upgrades/Additions, Group Policy creation, software deployments, network policy maintenance, and certificate management.
  • Work closely with Technology Managers, Service Desk, Engineering, and other client support teams.
  • Contribute to our internal knowledge base by documenting processes and procedures including architecture diagrams, runbooks, and standard operating procedures (SOP).
  • Audit client environments and provide technical recommendations based on findings.
  • Implement best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO/Okta Multifactor Authentication (MFA) services.
  • Carry out system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation.
  • Engage with technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware.
  • Participate in project status calls and on-call rotation for technical services support/Help Desk.
  • Serve as the primary point of contact for assigned customers, building long-standing relationships. Anticipate customer needs, providing proactive solutions and recommendations.

Estimated Salary: $120,000 per year

Requirements:

  • At least 5 years of experience with designing, delivering, maintaining, troubleshooting, and supporting various network and cloud environments (Private, Public, Multi-Cloud – AWS/Azure).
  • Hands-on experience with Microsoft Windows server environments of at least 50 users (Windows Server 2008 – 2022).
  • Experience with Exchange email environment (Exchange Server 2010 – 2019).
  • Solid understanding of Office365 migrations and go-lives from MS Exchange platforms and On-Prem to Azure Migrations.
  • Solid understanding of hardware, software in Windows and Mac OS environment.
  • Strong knowledge of Microsoft Windows and Mac server technologies (2008 and up).
  • Experience with VMWare Environment with at least four (4) hosts, vCenter, & vRealize Operations suite, vSAN.
  • Deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Meraki, and Palo Alto Networks.
  • Network protocols in relation to systems requirements, able to effectively troubleshoot general network issues.
  • Systems protocols and services such as TCP/IP, AD, DHCP, DNS, DFS, 2FA, Group Policy, ADSS, SMB/CIFS, VPN.
  • SPAM filters such as Mimecast or Proofpoint.
  • Backup solutions such as Veeam or Acronis.
  • Design and environment documentation.
  • Sales enabling attitude and curiosity for learning new technology.
  • Excellent written to and verbal communication skills applicable to a customer service facing role.
  • Excellent planning and organizational skills, as well as sound, independent judgment.

Benefits Package:

  • Comprehensive benefits package including medical, dental, vision, life insurance, HSA/FSA
  • Paid parental leave
  • 401(k) plan with company match
  • Vacation time, sick leave, floating holiday
  • Professional development opportunities
  • Employee referral incentives
  • Corporate swag

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