Customer Service Representative

1 week ago


Chicago, Illinois, United States Alaska Airlines Full time
Customer Service Agent Role Summary

The Customer Service Agent is a key member of the Alaska Airlines team, responsible for providing exceptional service to guests at airport locations. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Assist guests with travel needs, including answering inquiries, ticketing, and boarding flights.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad, and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
  • Process and secure passenger luggage.
Requirements:
  • 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Flexibility to work varied shifts, including weekends and holidays.
Benefits:
  • Free stand-by travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401k match program.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.


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