Motorcycle Service Technician

2 weeks ago


Henrietta, United States Roc On Powersports Co Inc Full time
Job SummaryWe are seeking a skilled Motorcycle Service Writer to join our team at Roc On Powersports Co Inc. As a key member of our service department, you will be responsible for greeting customers, determining service requirements, and coordinating the repair process from start to finish.Key Responsibilities
  • Greet customers in a courteous and professional manner, determining their service needs and transferring the information to our repair order system.
  • Assist the Service Manager in carrying out departmental operational functions, including scheduling appointments and maintaining a log of customer interactions.
  • Coordinate all aspects of the service repair order, from writing up the work to be done to ensuring timely completion.
  • Obtain required customer and vehicle information, and provide a detailed assessment of the work needed to be done.
  • Provide customers with an estimated part and labor cost, and obtain their signature on the repair order.
  • Sell additional parts to customers, and have knowledge of our inventory to make informed recommendations.
  • Monitor repair progress, notify customers of any problems or changes, and ensure a high level of customer satisfaction.
RequirementsWe are looking for a motivated and detail-oriented individual with excellent communication skills and a passion for motorcycles. If you have experience in a service environment and are looking for a new challenge, we encourage you to apply.

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