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Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Order Entry Specialist to join our team at Aston Carter. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Utilize our internal knowledge management system to find answers to customer inquiries.
- Respond to customer emails in a concise and professional manner.
- Perform final review of claims that fail automated processing edits to ensure timely payment to service companies.
- Enter or monitor parts orders and process credits for dealer returns, parts shortages, or damages.
- Perform miscellaneous office or parts packaging duties as assigned.
Requirements:
- High school diploma required.
- Computer literacy to include all Microsoft Office products.
- Experience in a business setting and prior customer service experience preferred.
- Strong phone and email communication skills.
- Strong interpersonal skills with the ability to work in a team environment and independently on tasks.
- Good organizational skills and follow-through.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection and build a culture of care, engagement, and recognition with clear outcomes.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
