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Retail Banking Specialist

2 months ago

Kenosha, Wisconsin, United States BMO Financial Group Full time
Job Summary

We are seeking a highly skilled and motivated Retail Relationship Banker to join our team at BMO Financial Group. As a Retail Relationship Banker, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Provide personalized banking solutions to customers, including everyday banking, retail investments, and lending solutions.
  • Identify customer needs and provide advice and guidance on financial solutions that meet their needs.
  • Work collaboratively with the branch team to deliver a seamless customer experience and achieve business objectives.
  • Act as an originator of consumer loans, requiring a Federal registration with the Nationwide Mortgage Licensing System and Registry.
  • Proactively engage with existing customers and prospects to grow loyalty and identify immediate and future opportunities.
  • Support customer transactions needs based on customer traffic.
  • Engage customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
  • Address questions and resolve issues raised through consumer credit audits and quality checks.
  • Apply the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio.
  • Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank's policies and procedures.
Requirements
  • Typically between 3 years of relevant experience and post-secondary degree in a related field of study, or an equivalent combination of education and experience.
  • Registration to sell investment products completed, as appropriate for the jurisdiction.
  • Appropriate lending qualifications and designations.
  • Working knowledge of personal and small business customer needs and solutions.
  • Working knowledge of retail investments and lending products.
  • Experience in financial services is an asset.
  • Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
  • Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
  • Passionate commitment to helping our customers.
  • Drive to deliver a personal customer experience.
  • A focus on results and the ability to thrive in a consultative sales and team-based environment.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
What We Offer

BMO Financial Group offers a competitive salary range of $41, $63,700.00, a salaried pay type, and a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are an equal opportunity/affirmative action employer and are committed to an inclusive, equitable, and accessible workplace. We strive to help you make an impact from day one – for yourself and our customers.