Grooming Salon Manager

2 weeks ago

Vidalia, Louisiana, United States Tractor Supply Full time

Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.

The Salon Leader will oversee daily operations, train and coach staff, and provide exceptional customer service to all pet parents and their dogs.

Key Responsibilities

  • Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
  • Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of all training requirements and mentoring where needed.
  • Partner with the Store Manager daily/weekly, filtering communication to the salon and managing business to plan.
  • Drive salon growth by calling existing and new customers, scheduling appointments, following up with phone calls and reminders, attending community events, holding in-store events, working with rescue groups, and more.
  • Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
  • Provide professional grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques.
  • Maintain records of all pet clients, including services provided and vaccination records.
  • Operate computer as needed and recover store if necessary.

Requirements

  • 2+ years of experience required.
  • High School Diploma is required.
  • Any suitable combination of education and experience will be considered.

Working Conditions

The working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate. Exposure to wet conditions, sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste is expected.

Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

Physical Requirements

This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds is required.

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